Announcements

What: Folder redirection for Windows is disrupted 

Who: Faculty, staff, and students using Windows devices that are managed by Engineering IT

When: Tuesday, May 13 11:30AM to ongoing

Impact: The DFS (Distributed File System) for the Users folders is experiencing issues. Users may notice their desktops are missing files and icons and might have trouble accessing their files. The impacted files and folders are not affected.

Engineering IT is aware of the issue and is currently working on a fix.

Actions: Users may access their files directly by using File Explorer and going to \\unit-file-01\unit\users\netID. For example, Computer Science can go to \\cs-file-01\cs\users\netID. If you need help with connecting to the server for your department, please reach out to engrit-help@illinois.edu and we will be happy to assist you.

We will inform you when this problem has been resolved.

RESOLVED: Engineering Websites and Portal Instability

WHAT: The Engineering Portal and College and Department Websites are available and running as expected. The Portal was experiencing instability and it was also impacting College and Department website availability. Pages might have appeared unavailable at times including a blue screen and 500 error. 

WHO: Engineering Portal Users and College Website Visitors

WHEN:  Tuesday, December 3, 2024 at 2:04 pm - 9:15 pm.

The entire Engineering Portal and Grainger College and Department Websites were sporadically impacted, but UGRADRECS in particular was completely non-functional. Functionality was restored by our Application Development and Infrastructure teams as they worked to resolve the issue on the primary servers.

ACTION: Thank you for your patience as we diligently worked to restore functionality to the Engineering Portal and the College and Department websites.

ALERT: Engineering Websites and Portal Instability

WHAT: The Engineering Portal and College and Department Websites are unavailable. The Portal is experiencing instability and it is also impacting College and Department website availability. All may appear unavailable at times including a blue screen and 500 error. 

WHO: Engineering Portal Users and College Website Visitors

WHEN:  Tuesday, December 3, 2024 at approximately 2:04 pm - ongoing.

The entire Engineering Portal and Grainger College and Department Website have been sporadically impacted, but UGRADRECS in particular is completely non-functional. Functionality is being restored by our Application Development and Infrastructure teams as they work to resolve the issue on the primary servers.

ACTION: We ask for your patience as we diligently work to restored functionality to the Engineering Portal and the College and Department websites.

RESOLVED: Emailing Lists Migrated and emails to lists.cs.illinois.edu were not functioning

WHEN: Since morning of Tuesday, November 26, 2024 until Noon on December 3, 2024

The server issue that caused emails to lists.cs.illinois.edu to be undeliverable had been resolved. The nearly 250 emails sent during this incident will be delivered, though obviously delayed, as the servers process them. 

While you can still use lists.cs.illinois.edu, we encourage you to send messages using the new domains, @siebelschool.illinois.edu and @lists.siebelschool.illinois.edu. 

IMPACT: Emailing lists on lists.cs.illinois.edu were not functional from Tuesday, November 26, 2024 until noon on December 3, 2024.

In the morning on Tuesday, November 26th, 2024, Technology Services migrated the emailing lists from lists.cs.illinois.edu to lists.siebelschool.illinois.edu. This was a planned migration yet there was a problem. Emailing lists on lists.cs.illinois.edu were supposed to continue functioning until a later cut off date, but were not functional from the migration until noon on December 3, 2024.

Engineering IT worked with Technology Services to restore functionality to @lists.cs.illinois.edu emailing lists.

ACTION: (during impacted time)

Please stop sending emails to emailing lists ending with:

• @lists.cs.illinois.edu

Please start and continue sending emails to emailing lists ending with:

• @siebelschool.illinois.edu
• @lists.siebelschool.illinois.edu

Please contact us if you have questions or run into any issues at engrit-help@illinois.edu.

NOTICE: Office 365 (Outlook Email, Teams, Etc.) Access Issues Reported

WHEN: Monday, November 25, 2024 at 10:35am

WHAT: Tech Services posted about access issues to Outlook, Teams, SharePoint Online and potentially other Office 365 services.

WHO: The report indicates "some users" meaning not everyone is impacted, and some folks may be impacted at different times.

ACTION: A fix has been deployed by Microsoft to address the issue, but work continues to reduce impact. Please check the Tech Services status Microsoft 365 - access issues - Identified post for more detailed updates. 

EXTENDED: EWS Home Directories Storage Upgrade extended through August 12, 2024

Who: EWS Students, Instructors, and TA's

When: August 5 and now through August 12, 2024

What: EWS Home Directories Unavailable for Scheduled Upgrade of Storage

Impact: The scheduled storage upgrade of EWS Home Directories is taking longer than expected. Engineering IT Infrastructure staff are working to complete the upgrade and anticipate completion by the end of business on Monday, August 12. EWS Home Directories should be available by Tuesday, August 13, 2024.

Files and materials saved in EWS Home Directories will be unavailable August 5th through August 12th. Remote access to EWS Home Directories will also be unavailable during this timeframe.

Action: Students and instructors are encouraged to save all files needed between 8/5 to 8/12 to OneDrive, Box, Google Drive and/or a USB drive prior to August 5th. Please visit https://answers.uillinois.edu/illinois/54880 for details on accessing cloud storage.

Class directories on EWS storage will also be unavailable during this timeframe.

More Information:
Engineering IT is upgrading the storage appliance for EWS Home Directories the week of August 5, 2024. These directories will not be accessible during the upgrade.

RESOLVED: Unexpected login issues on EWS Windows computers related to the EWS Home Directory Storage Upgrade

The issue causing abnormally long login times to EWS Windows computers has been resolved. Computers in the instructional labs environment should pick up the relevant fix by 9PM today.

Please be advised that due to the scheduled maintenance of the EWS home directories, home directories will remain inaccessible.

Notice: Unexpected login issues on FastX related to the EWS Home Directory Storage Upgrade

WHEN: The desktop client is currently unavailable during the EWS home directory migration until Friday 8/9

WHAT: FastX from the Web client at fast.ews.illinois.edu and the desktop client is currently unavailable.

Notice: Unexpected login issues on EWS Windows computers related to the EWS Home Directory Storage Upgrade

WHEN: Since approximately 9am yesterday

WHAT: Logins to Windows computers in Instructional labs have been taking an abnormal amount of time, ranging from 15-30 minutes.

Engineering IT is still investigating a solution to the issue.

Postponed: EWS Home Directories Storage Upgrade will now be August 5-9, 2024

Who: EWS Students, Instructors, and TA's

When: August 5 through August 9, 2024

What: EWS Home Directories Unavailable for Scheduled Upgrade of Storage

Impact: Files and materials saved in EWS Home Directories will be unavailable August 5th through August 9th. Remote access to EWS Home Directories will also be unavailable during this timeframe.

Action: Students and instructors are encouraged to save all files needed between 8/5 to 8/9 to OneDrive, Box, Google Drive and/or a USB drive prior to August 5th. Please visit https://answers.uillinois.edu/illinois/54880 for details on accessing cloud storage.

Class directories on EWS storage will also be unavailable during this timeframe.

More Information:
Engineering IT is upgrading the storage appliance for EWS Home Directories the week of August 5, 2024. These directories will not be accessible during the upgrade.