*Update: Student Home Directories Maintenance Complete*
The Student Home Directory Sysem has been moved to new hardware successfully. Access to EWS lab machines and Remote Linux has been restored (1/10/2020).
The new hardware will improve reliability and access speed to student home directories.
**Notice: Citrix Maintenance – Outage**
Timeframe: Friday, January 10th at 4:00am until Tuesday, January 21st at 7:00am.
Engineering IT will perform major maintenance and upgrades to several components of the Citrix service. During this time, Citrix will not be available. The full maintenance window is not expected to be used. Please direct any questions to ews@illinois.edu.
*Notice: Student Home Directories Will Be Unavailable During Maintenance*
Services Impacted: All machines that use student home directories, including EWS lab machines and Remote Linux.
Event Start Time/Date: 5pm on Thursday, January 9, 2020
Maintenance Window: 5pm January 9 - 9am January 13
Details:
The Student Home Directory Sysem will be moved to new hardware during the maintenance window of January 9 - January 13.
An update will be posted to Status when the maintenance is completed.
The new hardware will improve reliability and access speed to student home directories.
UPDATE: EWS Windows Student Home Directories Intermittent Connectivity Improvement
Audience: EWS Instructors, TA's, and Students
Changes have been made to address the intermittent connectivity issues to EWS Windows Student Home Directories. Our current monitoring indicates these changes have improved the connection to Student Home Directories as well as lab login experiences.
Please report any continued issues to ews@illinois.edu.
We will continue to monitor logins and connections. We will update the EWS Instructors, TA's, and Students when we have seen consistent success.
UPDATE: EWS Windows Student Home Directories Intermittent Connectivity Issues
Issues with intermittent connectivity to EWS Windows Student Home Directories began occuring around 4pm on 10/21/2019 and again around 11:30am 10/23/2019.
Impact: EWS Windows users may experience delays or difficulties logging into EWS Windows machines, or connecting to their EWS Windows Student Home Directories.
Engineering IT continues to work with the storage vendor to investigate and test changes. A message was sent to all EWS faculty, instructors, TA's, and students on 10/24/2019 with suggested work arounds during this incident. Please continue to report whole class or lab issues to ews@illinois.edu.
Next Scheduled Status update: Friday, 11/1/2019.
UPDATE: EWS Windows Student Home Directories Intermittent Connectivity Issues
Issues with intermittent connectivity to EWS Windows student home directories began occuring around 11:30am 10/23/2019. Engineering IT is continuing to assess the root cause of the issue to bring a resolution as quickly as possible.
** Completed: Planned Maintenance: EWS home directories, Thursday Sept 26, 6:00am to 6:30am **
File servers hosting EWS home directories (Linux and Windows) will be rebooted tomorrow for some preventative maintenance. This will entail a 3 to 5 minute interruption in EWS home directories and will occur between 6:00 am and 6:30 am. Full service will be restored by 6:30 am.
**Completed: Citrix Maintenance – Outage**
Timeframe: Wednesday, August 21st at 7:00am until Monday, August 26th at 12:00am.
Engineering IT will perform major maintenance and upgrades to several components of the Citrix service. During this time, Citrix will not be available. The full maintenance window is not expected to be used. Please direct any questions to ews@illinois.edu.
**Notice: Citrix Maintenance – Outage**
Timeframe: Wednesday, August 21st at 7:00am until Monday, August 26th at 12:00am.
Engineering IT will perform major maintenance and upgrades to several components of the Citrix service. During this time, Citrix will not be available. The full maintenance window is not expected to be used. Please direct any questions to ews@illinois.edu.
*ALERT*: DOCUSIGN Phishing Message
Who: Engineering Faculty, Instructors, Staff, and Students
What: A phishing email scam is currently targeting members of the University of Illinois with a subject line “DOCUSIGN –University Notice (Illinois State University)”. The message appears to come from “Uwe Rudolph, Dr. med” and has a large yellow button with “VIEW DOCUMENT”.
This phishing attempts to steal your credentials and grants permission to a malicious third-party to your University account.
If you have received the message, please delete it immediately. Do not click on any links found in the email.
If you receive this message and have clicked on the link, your account is compromised. Please immediately contact the Technology Services Help Desk at 217-244-7000 to reset your campus password. If you have any questions, please feel free to contact Engineering IT Help Desk at engrit-help@illinois.edu or 217-333-1313.