Announcements

Date posted: 6/18/2020 8:08:19 AM
Posted by: Bradley Mahaffey

*Resolved* Multiple virtual machines currently unavailable.

Update: Affected VMs should be returning to normal as of 8:00am. A scheduled maintenance will be performed to resolve the cause of the storage issue.

Engineering IT staff are working on resolving a storage system issue that has caused several virtual hosts to become unavailable. Time to resolution is currently unknown.

Date posted: 4/28/2020 3:49:09 PM
Posted by: Bobbi Hardy

**Resolved** Echo360 Outage - National Impact

Who: Instructors and Students with courses that use Echo360 are impacted

When: Tuesday, April 28, 2020 at 2 pm to 3:45 pm

Echo360 Status may be viewed and monitored by visiting https://status.echo360.com/

We are aware of an outage with Echo360 that currently impacts the United States. Echo360 is used by many instructors to record and distribute class lectures.

Please view the Echo360 Status page for updates and specific impacts.

At the time of this notice, Access, Playback, Engagement, Administration, and Reporting services within Echo360 are disrupted

Date posted: 4/4/2020 10:35:58 AM
Posted by: Bobbi Hardy

**UPDATE: Engineering IT Help Ticketing Service - Resolved**

Timeframe: 3 p.m. Friday, April 3, 2020 - 10 a.m. Saturday, April 4, 2020

We have heard from our vendor that our ticketing system has been restored and should be stable.

Due to issues with our Help Desk Ticketing service provider, communication through engrit-help@illinois.edu and other support tickets was unavailable. 

Date posted: 4/4/2020 10:31:07 AM
Posted by: Bobbi Hardy

**UPDATE: FastX - Outage - Resolved**

Timeframe: 9:00 p.m. Friday, April 3, 2020 - 4:00 a.m. Saturday, April 4, 2020

FastX licenses have been restored and the service should function as expected. Please send any issues or questions to engrit-help@illinois.edu

FastX was unavailable due to a licensing issue. Staff worked with Webstore to restore the service.

Date posted: 1/24/2020 4:30:34 PM
Posted by: Bobbi Hardy

*NOTICE: Student Home Directories - Storage Limitations, Quota Reached*

Who: Students using Engineering Home Directories

Start of reports: January 23, 2020

We moved all EWS Student Home Directories to new hardware over the semester break. While that migration was successful, we are investigating recent reports of unexpected storage quotas issues for some students. If impacted, students will see some applications are unable to open and files can not be saved or deleted. We suggest impacted students use other campus-provided storage options, like Box.illinois.edu or OneDrive in Office 365, while we work to resolve the problem. 

We hope to have more information about this issue by the end of the day on Monday, January 28th.

Date posted: 1/10/2020 4:52:04 PM
Posted by: David Ruby

*Update: Student Home Directories Maintenance Complete*

The Student Home Directory Sysem has been moved to new hardware successfully.  Access to EWS lab machines and Remote Linux has been restored (1/10/2020).

The new hardware will improve reliability and access speed to student home directories.

Date posted: 1/9/2020 4:25:17 PM
Posted by: Bobbi Hardy

**Notice: Citrix Maintenance – Outage**

Timeframe: Friday, January 10th at 4:00am until Tuesday, January 21st at 7:00am.

Engineering IT will perform major maintenance and upgrades to several components of the Citrix service.  During this time, Citrix will not be available.  The full maintenance window is not expected to be used.  Please direct any questions to ews@illinois.edu.

Date posted: 1/7/2020 2:41:37 PM
Posted by: David Ruby

*Notice: Student Home Directories Will Be Unavailable During Maintenance*

Services Impacted: All machines that use student home directories, including EWS lab machines and Remote Linux.
Event Start Time/Date: 5pm on Thursday, January 9, 2020
Maintenance Window: 5pm January 9 - 9am January 13

Details:
The Student Home Directory Sysem will be moved to new hardware during the maintenance window of January 9 - January 13.
An update will be posted to Status when the maintenance is completed.

The new hardware will improve reliability and access speed to student home directories.

Date posted: 10/29/2019 12:40:59 PM
Posted by: Bobbi Hardy

UPDATE: EWS Windows Student Home Directories Intermittent Connectivity Improvement

Audience: EWS Instructors, TA's, and Students

Changes have been made to address the intermittent connectivity issues to EWS Windows Student Home Directories. Our current monitoring indicates these changes have improved the connection to Student Home Directories as well as lab login experiences.

Please report any continued issues to ews@illinois.edu.

We will continue to monitor logins and connections. We will update the EWS Instructors, TA's, and Students when we have seen consistent success.

Date posted: 10/25/2019 4:42:08 PM
Posted by: Bobbi Hardy

UPDATE: EWS Windows Student Home Directories Intermittent Connectivity Issues

Issues with intermittent connectivity to EWS Windows Student Home Directories began occuring around 4pm on 10/21/2019 and again around 11:30am 10/23/2019.

Impact: EWS Windows users may experience delays or difficulties logging into EWS Windows machines, or connecting to their EWS Windows Student Home Directories.

Engineering IT continues to work with the storage vendor to investigate and test changes. A message was sent to all EWS faculty, instructors, TA's, and students on 10/24/2019 with suggested work arounds during this incident. Please continue to report whole class or lab issues to ews@illinois.edu.

Next Scheduled Status update: Friday, 11/1/2019.

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