Announcements

Date posted: 9/16/2021 11:01:51 AM
Posted by: David Mussulman
Printers in departmental computer labs may be unavailable

Who: Printers in departmental computer labs and instructional spaces

Timeframe:on-going from the start of the semester

Status: In progress

During the last 1 1/2 years, printers in department computer labs across the college were infrequently used and went into idle mode for a long duration. As Instructional Services brought them back online this semester, we discovered many printers need repairs or replacement parts. This is taking us several weeks to get them in working conditions.

Alternative Solutions: Print to another known working printer, like EWS printers or department administrative printers until the in-lab printer is working For specific issues or concerns, please report them to engrit-help@illinois.edu

We will update this status as the majority of the departmental computer lab printers are brought online.

Date posted: 8/19/2021 9:23:05 AM
Posted by: Bobbi Hardy
*RESOLVED* What: CS Virtual Farm hosts and VM’s hosted on their VSAN storage is unreachable.
Services affected: CS VMFarm Instructional VM’s, Github-dev.cs.illinois.edu, Assorted Course Infrastructure machines.
Event Date and Type: 2021-08-17 ~3pm – 2021-08-18 11:30 am / unplanned outage
Estimated time of resolution: TBD, updates will be posted here.
Root cause: A networking change caused an unforeseen outage.
Any questions or comments about this event can be directed to infrastructure staff and open a ticket to engrit-help-infra@illinois.edu
Date posted: 8/17/2021 3:52:38 PM
Posted by: Bobbi Hardy
What: CS Virtual Farm hosts and VM’s hosted on their VSAN storage is unreachable. Services affected: CS VMFarm Instructional VM’s, Github-dev.cs.illinois.edu, Assorted Course Infrastructure machines. Event Date and Type: 2021-08-17 ~3pm – ongoing / unplanned outage Estimated time of resolution: TBD, updates will be posted here. Root cause: A networking change caused an unforeseen outage. Any questions or comments about this event can be directed to infrastructure staff and open a ticket to engrit-help-infra@illinois.edu
Date posted: 7/9/2021 1:23:21 PM
Posted by: Jordan Lowe
**Resolved: NFS home directories on Instructional Services Issue** Thank you for your patience. We have resolved the problem with the NFS home directories and they are once again working. If there are any other questions or comments about this event please email engrit-help@illinois.edu.
Date posted: 1/15/2021 8:08:13 AM
Posted by: Paul Taraszka
**Completed: Engineering GitLab Scheduled Maintenance**

Who: Engineering GitLab users

Timeframe: 12:00 a.m. - 12:00 p.m. Friday, January 15, 2021

Status:

Engineering GitLab (gitlab.engr.illinois.edu) will be unavailable while we perform upgrades to the system hosting the service.

Affected users have been notified starting Tuesday morning via banner messages broadcast to both the GitLab website as well as the git comand line. Please check back for updates on completion of this maintenance.

Update: Maintenance has been completed and GitLab services have been restored as of approximately 8:00 a.m. Please send any issues or questions to engrit-help@illinois.edu.
Date posted: 1/14/2021 3:44:09 PM
Posted by: Paul Taraszka
Engineering GitLab Scheduled Maintenance

Who: Engineering GitLab users

Timeframe: 12:00 a.m. - 12:00 p.m. Friday, January 15, 2021

Status:

Engineering GitLab (gitlab.engr.illinois.edu) will be unavailable while we perform upgrades to the system hosting the service.

Affected users have been notified starting Tuesday morning via banner messages broadcast to both the GitLab website as well as the git comand line. Please check back for updates on completion of this maintenance.
Date posted: 11/14/2020 10:05:23 AM
Posted by: Bobbi Hardy

**Resolved: Virtual Machine Outage - PPSB Data Center**

Who: Impact seems limited to administrative and research filers

Timeframe: Start 5:00pm, Friday, November 13, 2020 - until 9:30 pm 11/13/2020

Status:

Power issues in the PPBS Data Center during a planned maintenance caused shut down of virtual machines (VMs).  The bulk of the affected systems are research and admin filers.  The portal and the majority of external facing web services should not be affected. 

Our Infrastructure team worked to restore the VMs and ensure that they get restarted successfully to return to normal functionality.

This did impact our standard EngrIT Status Announcement page which prevented our ability to post about this outage.

Date posted: 10/22/2020 5:04:47 PM
Posted by: Bobbi Hardy

*Updated: New Support Ticket Creations via Email Delayed - Fixed*

Audience: Engineering IT Customers - Emails to Support

Timeframe: Started 2:05 pm, Thursday, October 22, 2020 - until 4:40 pm 10/22/2020

Status: Incident Resolved. No further updates are scheduled.

Details:
As of 2:30 pm, new emails to Engineering IT have not been creating tickets in our support system. This currently impacts approximately a dozen emails. Our staff is working to identify and address the problem, hoping to fix the problem yet today. Those requests are queued and will be processed once the problem is resolved. Engineering IT Staff will work to address requests as quickly as possible.

Update: 
A fix has been implemented, further investigation will take place to ensure long-term resolution to the ticket creation problem.
15 emails were impacted during the outage time frame, but have been processed and directed to the appropriate support teams. Responses to and from previous support tickets were not impacted. 

Date posted: 8/24/2020 10:59:47 AM
Posted by: Bobbi Hardy

**Update: Zoom Outage - Resolved**

Timeframe: 8:15 a.m. - 10 a.m Monday, August 24th, 2020

Zoom reports they're rolling out a fix and we've seen improvements with Zoom at Illinois.

Zoom has reported an international outage that affects signing in from our webpages. Zoom links in email and on Compass2G fail.

Alternative Solution: Use the Mobile or Desktop App, sign in using SSO option, and use the Join meeting option. Type in the meeting ID and password to join the meeting.

If the link to the Desktop App fails, you'll need to do a refresh (or hit F5).

You can get updated status from Illinois as the situations develops.

Date posted: 6/18/2020 8:08:19 AM
Posted by: Bradley Mahaffey

*Resolved* Multiple virtual machines currently unavailable.

Update: Affected VMs should be returning to normal as of 8:00am. A scheduled maintenance will be performed to resolve the cause of the storage issue.

Engineering IT staff are working on resolving a storage system issue that has caused several virtual hosts to become unavailable. Time to resolution is currently unknown.

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