Announcements

UPDATE: EWS Windows Student Home Directories Intermittent Connectivity Improvement

Audience: EWS Instructors, TA's, and Students

Changes have been made to address the intermittent connectivity issues to EWS Windows Student Home Directories. Our current monitoring indicates these changes have improved the connection to Student Home Directories as well as lab login experiences.

Please report any continued issues to ews@illinois.edu.

We will continue to monitor logins and connections. We will update the EWS Instructors, TA's, and Students when we have seen consistent success.

UPDATE: EWS Windows Student Home Directories Intermittent Connectivity Issues

Issues with intermittent connectivity to EWS Windows Student Home Directories began occuring around 4pm on 10/21/2019 and again around 11:30am 10/23/2019.

Impact: EWS Windows users may experience delays or difficulties logging into EWS Windows machines, or connecting to their EWS Windows Student Home Directories.

Engineering IT continues to work with the storage vendor to investigate and test changes. A message was sent to all EWS faculty, instructors, TA's, and students on 10/24/2019 with suggested work arounds during this incident. Please continue to report whole class or lab issues to ews@illinois.edu.

Next Scheduled Status update: Friday, 11/1/2019.

UPDATE: EWS Windows Student Home Directories Intermittent Connectivity Issues

Issues with intermittent connectivity to EWS Windows student home directories began occuring around 11:30am 10/23/2019. Engineering IT is continuing to assess the root cause of the issue to bring a resolution as quickly as possible. 

** Completed: Planned Maintenance: EWS home directories, Thursday Sept 26, 6:00am to 6:30am **

File servers hosting EWS home directories (Linux and Windows) will be rebooted tomorrow for some preventative maintenance. This will entail a 3 to 5 minute interruption in EWS home directories and will occur between 6:00 am and 6:30 am. Full service will be restored by 6:30 am.

 **Completed: Citrix Maintenance – Outage**

Timeframe: Wednesday, August 21st at 7:00am until Monday, August 26th at 12:00am.

Engineering IT will perform major maintenance and upgrades to several components of the Citrix service.  During this time, Citrix will not be available.  The full maintenance window is not expected to be used.  Please direct any questions to ews@illinois.edu.

 **Notice: Citrix Maintenance – Outage**

Timeframe: Wednesday, August 21st at 7:00am until Monday, August 26th at 12:00am.

Engineering IT will perform major maintenance and upgrades to several components of the Citrix service.  During this time, Citrix will not be available.  The full maintenance window is not expected to be used.  Please direct any questions to ews@illinois.edu.

*ALERT*: DOCUSIGN Phishing Message

Who: Engineering Faculty, Instructors, Staff, and Students

What: A phishing email scam is currently targeting members of the University of Illinois with a subject line “DOCUSIGN –University Notice (Illinois State University)”. The message appears to come from “Uwe Rudolph, Dr. med” and has a large yellow button with “VIEW DOCUMENT”.

This phishing attempts to steal your credentials and grants permission to a malicious third-party to your University account.

If you have received the message, please delete it immediately. Do not click on any links found in the email.

If you receive this message and have clicked on the link, your account is compromised. Please immediately contact the Technology Services Help Desk at 217-244-7000 to reset your campus password. If you have any questions, please feel free to contact Engineering IT Help Desk at engrit-help@illinois.edu or 217-333-1313.

**RESOLVED** EWS Linux Home Directories Unavailable

Who: Engineering Students and Instructors

What: The file system for Engineering Workstation Systems (EWS) Linux home directories was briefly unavailable from approximately 1:34pm to 1:49pm.

When: 6/13/2019 1:34pm to 1:49pm

**RESOLVED** Engineering Administrative File System Unavailable

Who: Engineering Administrative Staff

What: The server engradmin-file-01.engr.illinois.edu has been restored to stable functioning. Engineering IT teams are still investigating the root cause and will work to prevent future occurrences.

When: 6/11/2019 4:00pm

We are aware of an issue with the server engradmin-file-01.engr.illinois.edu which acts as the electronic file storage location for Engineering Administration staff. It is currently unavailable which means files will not be saved or retrieved from that location.

We are working to identify the source and correct the problem. 

Impact:

You will be unlikely be unable to save, retrieve, or use files saved in that location until this issue is resolved.