Date posted: 3/15/2023 4:16:39 PM
Posted by: Bobbi Hardy
When: March 15, 2023
What: The Technology Services Office of Privacy and Cybersecurity alerted campus to a vulnerability in Outlook on Windows machines that is actively being exploited. Microsoft has released patches that we will apply tonight.
Action: Before you leave this evening, we need you to save anything you have open in Office applications (Outlook, Word, Excel, Powerpoint, OneDrive, Skype for Business, etc.) This does not apply to Mac, iOS, or Android devices.
Our Engineering IT team is working to push Windows Updates to machines overnight tonight which will close all of your Office applications. It is recommended that you perform a reboot on your Windows machine in the morning.
For more information, you can view the notification sent by campus: https://emails.illinois.edu/newsletter/31/116942231.html
If you have questions or concerns regarding your machine, please call our Help Desk, 217-333-1313, or email, engrit-help@illinois.edu.
Date posted: 2/24/2023 3:26:26 PM
Posted by: Bobbi Hardy
Resolved EWS FastX Service
When: February 24th, 2023, 12:01am to 2pm CST
Details: The FastX service was down from the early hours of the morning until 2pm today due to an unplanned event. Service was restored at 2pm and has remained stable.
The issue was due to an automatic update that happened overnight and is currently still being worked on. There may be another short outage tomorrow morning, February 25, 2023, if we are unable to resolve the issue by the end of today.
We will post more information when we have an update or the issue has been resolved. You may send any questions about this issue to ews@illinois.edu. Thank you for your patience while we resolve this issue.
Date posted: 2/21/2023 4:20:24 PM
Posted by: Bobbi Hardy
Resolved: Degraded Engineering Portal Service, Websites
When: 3pm to 3:20pm 2/21/2023
What: Engineering Portal and Websites were degraded
Details: Engineering Portal and websites were down briefly. EngrIT staff are looking into the problem and will work to mitigate issues. Please report any further issues to engrit-help@illinois.edu
Date posted: 1/23/2023 4:04:32 PM
Posted by: Bobbi Hardy
RESOLVED: Kaltura Mediaspace is Unavailable
What: Mediaspace is currently unavailable
When: January 23, 2023 at 8:28 a.m. til 11:15 a.m., and again from 11:39 a.m. until 3:57 p.m.
Details: Please see
Tech Services Status announcements for more information and updates.
Date posted: 1/23/2023 9:23:08 AM
Posted by: Bobbi Hardy
Kaltura Mediaspace is Unavailable
What: Mediaspace is currently unavailable
When: January 23, 2023 at 8:28 am til currently
Details: Please see
Tech Services Status announcements for more information and updates.
Date posted: 12/20/2022 1:41:48 PM
Posted by: Bobbi Hardy
RESOLVED: Grainger College of Engineering Websites Unavailable
AUDIENCE: Entire College
WHEN: 11:30 a.m. til 12:05 p.m.
WHAT: Grainger College of Engineering websites were unavailable for this period of time. Technicians were able to restore the websites but are still investigating and addressing the root cause.
Date posted: 11/22/2022 3:37:20 PM
Posted by: Bobbi Hardy
RESOLVED Engineering Portal Errors - EDW Outage
When: Approximately 8:03 a.m. - End of Day, 11/21/2022
What: Engineering Portal Errors due to AITS EDW Outage
Audience: Engineering Portal Users - using EDW portal applications
Details:
AITS reported problems with the Enterprise Data Warehouse at 8:43am on 11/21/2022. In an updated around noon, they made the decision to take down the warehouse and reload the tables. They anticipate that EDW will not be available for the rest of today, 11/21, but should be available tomorrow morning, 11/22. To see more and follow the EDW status, please see the
AITS EDW Post
A status message has been shared on the Engineering Portal site.
Date posted: 11/3/2022 1:50:06 PM
Posted by: Bobbi Hardy
UPDATE: Zoom.us Outage Resolved
What: Zoom Outage in US
When: 1:15pm CST, Thursday, November 3, 2022 through 1:45pm CST
Details:
Tech Services Help Desk has reported multiple reports of Zoom links and calls being unavailable. Zoom.us has confirmed a problem on their end. You can see more about the Zoom.us status post here:
https://status.zoom.us/incidents/p01lp74t9427
Date posted: 11/3/2022 1:40:42 PM
Posted by: Bobbi Hardy
Zoom.us Outage
What: Zoom Outage in US
When: 1:15pm CST, Thursday, November 3, 2022
Details:
Tech Services Help Desk has reported multiple reports of Zoom links and calls being unavailable. Zoom.us has confirmed a problem on their end. You can see more about the Zoom.us status post here:
https://status.zoom.us/incidents/p01lp74t9427
Date posted: 6/13/2022 2:31:13 PM
Posted by: Bobbi Hardy
Resolved: Degraded Engineering Portal Service
What: Engineering Portal Degraded
Timeframe: As of 12:00 p.m. today, 06/13/2022, we have made some adjustments and have noticed improved performance of the Engineering Portal. On Friday, 06/10/2022 at 3:30 p.m., we noticed a slowness with Engineering Portal Applications.
Details: We alerted our developers and technical staff who investigated the issue and made some adjustments.
If you experience further problems, please notify the EngrIT Application Development team at engrit-apps@illinois.edu.