Date posted: 8/21/2019 10:20:22 AM
Posted by: Bobbi Hardy

 **Notice: Citrix Maintenance – Outage**

Timeframe: Wednesday, August 21st at 7:00am until Monday, August 26th at 12:00am.

Engineering IT will perform major maintenance and upgrades to several components of the Citrix service.  During this time, Citrix will not be available.  The full maintenance window is not expected to be used.  Please direct any questions to


Date posted: 7/31/2019 10:35:43 AM
Posted by: Bobbi Hardy

*ALERT*: DOCUSIGN Phishing Message

Who: Engineering Faculty, Instructors, Staff, and Students

What: A phishing email scam is currently targeting members of the University of Illinois with a subject line “DOCUSIGN –University Notice (Illinois State University)”. The message appears to come from “Uwe Rudolph, Dr. med” and has a large yellow button with “VIEW DOCUMENT”.

This phishing attempts to steal your credentials and grants permission to a malicious third-party to your University account.

If you have received the message, please delete it immediately. Do not click on any links found in the email.

If you receive this message and have clicked on the link, your account is compromised. Please immediately contact the Technology Services Help Desk at 217-244-7000 to reset your campus password. If you have any questions, please feel free to contact Engineering IT Help Desk at or 217-333-1313.


Date posted: 6/13/2019 2:07:13 PM
Posted by: Mark Hart

**RESOLVED** EWS Linux Home Directories Unavailable

Who: Engineering Students and Instructors

What: The file system for Engineering Workstation Systems (EWS) Linux home directories was briefly unavailable from approximately 1:34pm to 1:49pm.

When: 6/13/2019 1:34pm to 1:49pm

Date posted: 6/11/2019 4:11:30 PM
Posted by: Bobbi Hardy

**RESOLVED** Engineering Administrative File System Unavailable

Who: Engineering Administrative Staff

What: The server has been restored to stable functioning. Engineering IT teams are still investigating the root cause and will work to prevent future occurrences.

When: 6/11/2019 4:00pm

Date posted: 6/11/2019 3:41:54 PM
Posted by: Bobbi Hardy

We are aware of an issue with the server which acts as the electronic file storage location for Engineering Administration staff. It is currently unavailable which means files will not be saved or retrieved from that location.

We are working to identify the source and correct the problem. 


You will be unlikely be unable to save, retrieve, or use files saved in that location until this issue is resolved.

Date posted: 6/9/2019 9:45:39 PM
Posted by: Laura Hayden

**RESOLVED** cPanel Outage 

WHO: College of Engineering Faculty and Staff

WHAT: cPanel outage. cPanel is currently experiencing an outage to publicly served websites. WHM and cPanel dashboard are functioning normally. The Technology Services service team is investigating. This outage is affecting departmental and unit sites hosted on the cPanel service.

WHEN: 6/9/2019 at 9:40pm

Date posted: 6/9/2019 8:32:03 PM
Posted by: Laura Hayden

**ALERT** cPanel Outage  6/9/2019

WHO: College of Engineering Faculty and Staff

WHAT: cPanel outage. cPanel is currently experiencing an outage to publicly served websites. WHM and cPanel dashboard are functioning normally. The Technology Services service team is investigating. This outage is affecting departmental and unit sites hosting on cPanel service.

WHEN: 6/9/2019 at 6:00pm


Date posted: 5/10/2019 4:04:06 PM
Posted by: Bobbi Hardy

Engineering IT Shared Services Help Desks change to Summer Hours and Coverage begins on Monday, May 13, 2019.

Engineering IT Help Desk Summer Hours:
Open: 9am-5pm, M-F
Closed: Over lunch from 12-1pm

The Siebel Help Desk will also be closed over the lunch hour (12-1pm) daily.


Due to a shortage of student employee coverage over the summer, there may be times walk-in assistance will be unavailable at a given location.

During these times, when staff are unavailable due to meetings, assisting users away from the desk, or out of the office, there will be signage at that location directing people to seek help via the following methods:


  • Email:
  • Phone: 217-333-1313
  • Walk-in: Other Help Desk Locations
Date posted: 4/28/2019 11:55:57 AM
Posted by: Mark Hart

**ALERT** Ongoing Email Spoofing Attack 4/28/2019

Greetings. This message is being shared at Dean Bashir's request.

WHO: College of Engineering Faculty and Staff

WHAT: Email Spoofing Attack including messages that appear to come from Dean Rashid Bashir

WHEN: Starting the evening of April 27, 2019, an account using Dean Rashid Bashir's name began sending messages to recipients around campus. The message appeared to come from Dean Bashir's account, but it was actually from ''

We have very few details about this specific attack, but previous spoofing attempts asked if the recipient was on campus. If the user responded, they would receive a reply with links asking them to purchase gift cards on Rashid's behalf. This most recent message requests you reply with your mobile phone number through which you will receive text messages. from the person claiming to be Dean Bashir.

We are actively working with the Office of Privacy and Information Security (OPIS) to attempt to block these messages from delivery, but if you have already received a copy of this message the best course of action is to delete it immediately.

If you have any questions or concerns, you can always reach us by email at or via telephone at (217) 333-1313.

Date posted: 4/26/2019 11:47:57 AM
Posted by: David Mussulman

**RESOLVED** EWS Home directories and EWS Class directories unavailable 26 Apr 2019 early morning

Who: EWS servers and instructional lab systems

When:  Friday, April 26 2019 6:00am – 7:30am

What: Planned maintenance on EWS home and class directory storage servers

EWS home directories and class directories will be temporarily unavailable between 6:00 a.m. and 7:30 a.m. on Friday, April 26th. This maintenance involves a configuration change to our current EWS storage in preparation for moving to newer, faster EWS storage over the summer.

Systems affected by this outage should be available by 7:30 a.m. on Friday.

If you have questions or concerns about this maintenance, please contact Engineering IT at or (217) 333-1313.

Resolution: The maintenance went a little longer than expected but was resolved by 8:30 a.m. and everything was successful.

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