Announcements

Notice: Network Issues in Some Units

When: 8 am CST, 04/21/2023

What: During an IP space clean-up process on April 20th, some IP addresses were inadvertently removed from our network resulting in computers that can not connect to the Illinois wired network.

Audience: Known units impacted are CSL, Engineering Hall, DCL and Hydro lab. Many units and buildings were impacted, but we do not have a complete list.

Action: If you find your computer is not connecting to the network, please email engrit-help@illinois.edu or call at 217-333-1313 with your building name, room number, and jack number, if available, and we will get you back on the network as quickly as possible.

Grad Apps Time Outs and Portal Delays

What: Grad Apps in the Engineering Portal is processing a large number of applications and causing some time-outs and delays across the portal.

Timeframe: April 4, 2023, 10am CST until estimated 1pm CST.

Details: We are currently processing a large number of applications in GradApps and it is causing some time outs and delays across the portal. We expect the process to finish before 1PM. If you continue to experience issues after 1PM, please reach out. We apologize for the inconvenience and thank you for your patience. 

Resolved: Some CS Virtual Machines (CSVM) are Down

What: Some machines in the CSVM Farm were unavailable

When: Morning of March 31, 2023 - until 11:15 am 3/31/2023

Details: The CSVM Farm was experiencing some issues this morning. Virtual machines that are powered off were inaccessible due to a licensing issue. Virtual machines were once again accessible after 11:15 am CST. We are sorry for the inconvenience.

Please send any questions about this issue to ews@illinois.edu. Thank you for your patience as we resolved this issue.

Some CS Virtual Machines (CSVM) are Down

What: Some machines in the CSVM Farm are unavailable

When:Morning of March 31, 2023 - currently

Details: The CSVM Farm is experiencing some issues this morning. Virtual machines that are powered off are currently inaccessible due to a licensing issue. If your virtual machine was on this morning they should still be accessible over SSH. The relevant departments have been informed and we are working on a fix. We are sorry for the inconvenience.

We will post more information when we have an update or the issue has been resolved. You may send any questions about this issue to ews@illinois.edu. Thank you for your patience while we resolve this issue.

When: March 15, 2023

What: The Technology Services Office of Privacy and Cybersecurity alerted campus to a vulnerability in Outlook on Windows machines that is actively being exploited. Microsoft has released patches that we will apply tonight.

Action: Before you leave this evening, we need you to save anything you have open in Office applications (Outlook, Word, Excel, Powerpoint, OneDrive, Skype for Business, etc.) This does not apply to Mac, iOS, or Android devices.

Our Engineering IT team is working to push Windows Updates to machines overnight tonight which will close all of your Office applications. It is recommended that you perform a reboot on your Windows machine in the morning.

For more information, you can view the notification sent by campus: https://emails.illinois.edu/newsletter/31/116942231.html

If you have questions or concerns regarding your machine, please call our Help Desk, 217-333-1313, or email, engrit-help@illinois.edu.

Resolved EWS FastX Service

When: February 24th, 2023, 12:01am to 2pm CST

Details: The FastX service was down from the early hours of the morning until 2pm today due to an unplanned event. Service was restored at 2pm and has remained stable.

The issue was due to an automatic update that happened overnight and is currently still being worked on. There may be another short outage tomorrow morning, February 25, 2023, if we are unable to resolve the issue by the end of today.

We will post more information when we have an update or the issue has been resolved. You may send any questions about this issue to ews@illinois.edu. Thank you for your patience while we resolve this issue.

Resolved: Degraded Engineering Portal Service, Websites

When: 3pm to 3:20pm 2/21/2023
What: Engineering Portal and Websites were degraded

Details: Engineering Portal and websites were down briefly. EngrIT staff are looking into the problem and will work to mitigate issues. Please report any further issues to engrit-help@illinois.edu

RESOLVED: Kaltura Mediaspace is Unavailable

What: Mediaspace is currently unavailable

When: January 23, 2023 at 8:28 a.m. til 11:15 a.m., and again from 11:39 a.m. until 3:57 p.m.

Details: Please see Tech Services Status announcements for more information and updates.

Kaltura Mediaspace is Unavailable

What: Mediaspace is currently unavailable

When: January 23, 2023 at 8:28 am til currently

Details: Please see Tech Services Status announcements for more information and updates.

RESOLVED: Grainger College of Engineering Websites Unavailable

AUDIENCE: Entire College

WHEN: 11:30 a.m. til 12:05 p.m.

WHAT: Grainger College of Engineering websites were unavailable for this period of time. Technicians were able to restore the websites but are still investigating and addressing the root cause.