Announcements

**NOTICE** EWS Home directories and EWS Class directories unavailable 26 Apr 2019 early morning

Who: EWS servers and instructional lab systems

When:  Friday, April 26 2019 6:00am – 7:30am

What: Planned maintenance on EWS home and class directory storage servers

EWS home directories and class directories will be temporarily unavailable between 6:00 a.m. and 7:30 a.m. on Friday, April 26th. This maintenance involves a configuration change to our current EWS storage in preparation for moving to newer, faster EWS storage over the summer.

Systems affected by this outage should be available by 7:30 a.m. on Friday.

If you have questions or concerns about this maintenance, please contact Engineering IT at engrit-help@illinois.edu or (217) 333-1313.

RESOLVED: MATLAB opening error, licensing server problems

On March 4th 2019, from the morning hours until ~12:30 p.m. campus users may have noticed problems launching MATLAB with licensing errors. EngrIT contacted WebStore, who restarted and is closely monitoring the licensing server. Users who are still having difficulties starting MATLAB should close and restart the software. If you are still having problems, please contact engrit-help@illinois.edu

**NOTICE** - Unavailabilty of serveral research servers, Physics and MRL home directories, 2/22/2019

On 2/22/2019, from approximately 10:00 p.m. – 10:45 p.m., an issue with a VMware Host in the MRL data center caused several research servers and Physics and MRL home directories to be unavailable. All servers were brought back on-line.

**NOTICE** - 30 January, 2019 - RESOURCES AND SERVICES TEMPORARILY UNAVAILABLE DUE TO WATER LEAK IN ACB

Who: Engineering faculty, staff, students, and researchers.

When: 30 January, 2019 beginning at 12:30pm 

What: Water leak at Advanced Computation Building required systems to be powered off.

Due to a water leak in the data center at Advanced Computation Building (ACB), Engineering IT was asked to power off all systems hosted within ACB. This unexpected disruption had an impact on Engineering students, staff, faculty, and researchers.

In this situation it was critical that we acted quickly to shut down these systems in a controlled way to minimize the chance of long-term negative impact to those services.

Among the services/resources that were impacted are:

• CS Instructional Cloud (VM Farm)
• Remote EWS Linux service
• 4CeeD
• github.cs.illinois.edu
• Various supported research systems

Action required: None - Engineering IT has received notice that we are able restore power to these systems, and we have begun to bring them back online.

We apologize for the inconvenience caused by this unexpected outage.

If you have any questions or concerns about this disruption, please do not hesitate to contact Engineering IT Shared Services at engrit-help@illinois.edu or at (217) 333-1313.

**Resolved** All affected services should now be back online. Please report any issues to engrit-help@illinois.edu or 217-333-1313. 

Engineering IT is working to address a database issue affecting multiple services. This includes digital signs and the my.portal system. We will update once this has been resolved. 

**RESOLVED**: Engineering IT ticket submission communication system intermittently down

The issue with Engineering IT ticket submsision communication system has been resolved. If you need IT assistance, you may email engrit-help@illinois.edu or call our Help Desk at 217-333-1313.

Original Post: 9/21/2018 12:37:09 PM
The Engineering IT ticket submission communication system has been intermittently down. This has prevented us from receiving request submissions and replying to submissions. Engineering IT is investigating the cause and working on a solution. We will send an update as soon as the issue is resolved.

If you need IT assistance, please call our Help Desk at 217-333-1313 or visit the closest help desk location.

264 Coordinated Science Laboratory (CSL)
9 a.m. - 12 p.m., 1 - 5 p.m., Weekdays

264 Materials Research Laboratory (MRL)
9 a.m. -12 p.m., 1 - 5 p.m., Weekdays

1005 Mechanical Engineering Laboratory (MEL)
9 a.m. - 12 p.m., 1- 5 p.m., Weekdays

2302 Siebel Center
9 a.m. - 5 p.m., Weekdays

If you have submitted a request to engrit-help@illinois.edumore than one day ago and have not received a response, please call our Help Desk at 217-333-1313 to check on the progress of your request.

**Notice**: Disruption to Engineering FastX Service - Wednesday, October 10, 2018 - 2:00am to 10:50am

Around 2:00 a.m., Wednesday, October 10, there was a disruption to Engineering's FastX remote connectivity service. This outage was caused by a licensing anomaly. Users attempting to connect to FastX were presented with a message stating that the license server was not running.

Engineering IT became aware of the issue at approximately 10:50am, and by 11:00am the service was restored to full functionality.

Engineering IT is working with WebStore to identify the cause and take steps to prevent it from occurring again in the future.

If you continue to experience any problems with connecting to FastX, please contact engrit-help@illinois.edu.

**ALERT**: Multiple Phishing Scams

Greetings,

Who: Engineering faculty, instructors, and staff

What: Multiple phishing scams are currently targeting University of Illinois faculty, instructors, and staff. These phishing scams will attempt to steal your credentials by prompting recipients to click on a link or an attachment that appears legitimate within the message. These messages often appear to come from someone you know or from another legitimate University of Illinois email address.

There are two active phishing scams that we know about in the last couple of days: 

1) If you have received a message with a subject line of 'Activate 2-factor authentication' it is most likely fake. While the university is in the process of rolling out 2-factor authentication on an 'opt-in' basis, the message will not come from an individual - it will come from an official office on campus. 

2) If you have received a message with a subject line of 'IT Service: Logout Old Section' it is most likely fake. This is a message designed to look official. The message references maintenance on relays.illinois.edu.

Technology Services’ Office of Privacy and Security has begun to take steps block these messages at the campus level, but if you have already received either message and have already clicked on the link or attachment, your account may be compromised. You should change your password immediately. If you have not clicked on the link or attachment, feel free to delete the message(s) from your inbox.

If you have any questions, please feel free to contact your IT Professional through the Engineering IT Help Desk at engrit-help@illinois.edu or 217-333-1313.

**Notice**: Disruption to Some Research Storage and Administrative Applications, Thursday, June 21, 2018, 12 a.m.

Around 12:00 a.m., Thursday, June 21, there was a disruption to a few research servers and some administrative applications. The list of impacted servers is provided below. By this morning, Engineering IT Infrastructure brought these servers on line, and they are currently investigating the cause. If you continue to experience any problems with your research server or administrative applications, please contact engrit-help@illinois.edu.

mechse-file-01
engr-libna-02
engr-tjha-01
sien-file-01
mrl-jakrogst-01
engr-power-01
madhavan-file-01
mrl-file-02
physics-file-02
selvin-file-01
amtel-file-01
ba-sql-01
engr-prtl-test2

**Notice** Network Outage in Everitt, Wednesday evening, June 20, 2018

Power work performed in Everitt caused a network outage in the building on Wednesday evening, June 20, 2018. The building’s network was restored this morning. If you continue to experience networking problems in Everitt, please contact engrit-help@illinois.edu.