Date posted: 1/30/2019 2:10:06 PM
Posted by: Mark Hart


Who: Engineering faculty, staff, students, and researchers.

When: 30 January, 2019 beginning at 12:30pm 

What: Water leak at Advanced Computation Building required systems to be powered off.

Due to a water leak in the data center at Advanced Computation Building (ACB), Engineering IT was asked to power off all systems hosted within ACB. This unexpected disruption had an impact on Engineering students, staff, faculty, and researchers.

In this situation it was critical that we acted quickly to shut down these systems in a controlled way to minimize the chance of long-term negative impact to those services.

Among the services/resources that were impacted are:

  • CS Instructional Cloud (VM Farm)
  • Remote EWS Linux service
  • 4CeeD
  • Various supported research systems

Action required: None - Engineering IT has received notice that we are able restore power to these systems, and we have begun to bring them back online.

We apologize for the inconvenience caused by this unexpected outage.

If you have any questions or concerns about this disruption, please do not hesitate to contact Engineering IT Shared Services at or at (217) 333-1313.

Date posted: 1/4/2019 2:28:11 PM
Posted by: Bradley Mahaffey

**Resolved** All affected services should now be back online. Please report any issues to or 217-333-1313. 


Engineering IT is working to address a database issue affecting multiple services. This includes digital signs and the my.portal system. We will update once this has been resolved. 

Date posted: 10/22/2018 4:47:57 PM
Posted by: Kim Nguyen-Jahiel

**RESOLVED**: Engineering IT ticket submission communication system intermittently down

The issue with Engineering IT ticket submsision communication system has been resolved. If you need IT assistance, you may email or call our Help Desk at 217-333-1313.

Original Post: 9/21/2018 12:37:09 PM
The Engineering IT ticket submission communication system has been intermittently down. This has prevented us from receiving request submissions and replying to submissions. Engineering IT is investigating the cause and working on a solution. We will send an update as soon as the issue is resolved.

If you need IT assistance, please call our Help Desk at 217-333-1313 or visit the closest help desk location.

264 Coordinated Science Laboratory (CSL)
9 a.m. - 12 p.m., 1 - 5 p.m., Weekdays

264 Materials Research Laboratory (MRL)
9 a.m. -12 p.m., 1 - 5 p.m., Weekdays

1005 Mechanical Engineering Laboratory (MEL)
9 a.m. - 12 p.m., 1- 5 p.m., Weekdays

2302 Siebel Center
9 a.m. - 5 p.m., Weekdays

If you have submitted a request to engrit-help@illinois.edumore than one day ago and have not received a response, please call our Help Desk at 217-333-1313 to check on the progress of your request.

Date posted: 10/10/2018 11:35:41 AM
Posted by: Mark Hart

**Notice**: Disruption to Engineering FastX Service - Wednesday, October 10, 2018 - 2:00am to 10:50am

Around 2:00 a.m., Wednesday, October 10, there was a disruption to Engineering's FastX remote connectivity service. This outage was caused by a licensing anomaly. Users attempting to connect to FastX were presented with a message stating that the license server was not running.

Engineering IT became aware of the issue at approximately 10:50am, and by 11:00am the service was restored to full functionality.

Engineering IT is working with WebStore to identify the cause and take steps to prevent it from occurring again in the future.

If you continue to experience any problems with connecting to FastX, please contact

Date posted: 8/20/2018 11:20:40 AM
Posted by: Mark Hart

**ALERT**: Multiple Phishing Scams



Who: Engineering faculty, instructors, and staff

What: Multiple phishing scams are currently targeting University of Illinois faculty, instructors, and staff. These phishing scams will attempt to steal your credentials by prompting recipients to click on a link or an attachment that appears legitimate within the message. These messages often appear to come from someone you know or from another legitimate University of Illinois email address.

There are two active phishing scams that we know about in the last couple of days: 

1) If you have received a message with a subject line of 'Activate 2-factor authentication' it is most likely fake. While the university is in the process of rolling out 2-factor authentication on an 'opt-in' basis, the message will not come from an individual - it will come from an official office on campus. 

2) If you have received a message with a subject line of 'IT Service: Logout Old Section' it is most likely fake. This is a message designed to look official. The message references maintenance on

Technology Services’ Office of Privacy and Security has begun to take steps block these messages at the campus level, but if you have already received either message and have already clicked on the link or attachment, your account may be compromised. You should change your password immediately. If you have not clicked on the link or attachment, feel free to delete the message(s) from your inbox.

If you have any questions, please feel free to contact your IT Professional through the Engineering IT Help Desk at or 217-333-1313.

Date posted: 6/21/2018 9:28:16 AM
Posted by: Kim Nguyen-Jahiel

**Notice**: Disruption to Some Research Storage and Administrative Applications, Thursday, June 21, 2018, 12 a.m.

Around 12:00 a.m., Thursday, June 21, there was a disruption to a few research servers and some administrative applications. The list of impacted servers is provided below. By this morning, Engineering IT Infrastructure brought these servers on line, and they are currently investigating the cause. If you continue to experience any problems with your research server or administrative applications, please contact



Date posted: 6/21/2018 8:43:34 AM
Posted by: Kim Nguyen-Jahiel

**Notice** Network Outage in Everitt, Wednesday evening, June 20, 2018

Power work performed in Everitt caused a network outage in the building on Wednesday evening, June 20, 2018. The building’s network was restored this morning. If you continue to experience networking problems in Everitt, please contact

Date posted: 5/23/2018 2:19:10 PM
Posted by: Mark Hart

**NOTICE** Engineering Print Service Migration: Wednesday, May 30 2018

Who: Primarily Students, and Secondarily Engineering Faculty, Instructors, Staff

What:  On May 30th, Engineering IT will migrate the our print services to PaperCut, the campus-wide print management service.
This migration is taking place in order to align Engineering with the rest of campus in terms of billing for printing on a pay-per-use basis, tracking print jobs, and establishing a common monetary balance that students can use for print services across campus. This effort is aimed at streamlining print services and providing a more consistent printing experience for students across campus. 

Web-based Printing will also be migrated to PaperCut, as will existing Engineering students' print balances. Moving forward, printing balances can be replenished through Illini Cash.

Engineering IT’s EWS Printing page has been updated to reflect these changes:

We anticipate departmental faculty and staff to experience little to no effect aside from a momentary inability to print as print queues are migrated. This message is being shared with these groups as an FYI.

When: Wednesday, May 30th (individual printers will convert over the course of the day - no time window is available)

Action: There is no action needed on your part. The status of this work will be available here:

While we recognize that this work may cause printing to be temporarily unavailable, this migration is critical to ensure that Engineering IT's systems are up-to-date, robust, and compatible with systems across campus. If you have any questions or concerns, please feel free to contact us at

Mark Smylie Hart
Research Technology Facilitator
Engineering IT Shared Services

Date posted: 5/15/2018 11:43:54 AM
Posted by: David Mussulman

**NOTICE** Multiple servers unavailable – Critical maintenance Saturday May 19 5am-2pm


Who: Engineering Faculty, Instructors, Staff and Students

When: From 5am to 2pm Saturday May 19, 2018

What: This service outage includes some research and instructional systems, as well as administrative file storage in AERO, CSL, MNTL, MSFE, TEC, MATSE, ESAS, and ISE. The list of systems is below.

Why: On Saturday, 5/19/2018 from 5am to 2pm, Engineering IT will perform critical maintenance on a storage server in Siebel Center. During this period, services from 64 virtual machines used for instruction and research will be unavailable.

Action: There is no action needed on your part. Engineering IT will power down the virtual systems, perform the necessary hardware maintenance, and bring the VM back online afterwards. The status of this work will be available here:

While we recognize that this work can cause some inconvenience, this planned maintenance is critical to ensure that reliability of our VM infrastructure. If you have any questions or concerns, please feel free to contact us at

Systems affected:
contuofi -- continuum
ehoiscvmwwwg2 Cent OS gallery2
eh-ois-cvmdb1 CentOS mysql server Virtual Machine

Date posted: 4/18/2018 6:24:11 PM
Posted by: Kim Nguyen-Jahiel

Resolved: Access to Some College of Engineering Departmental Websites Degraded, Wednesday, April 18, 2018

All impacted websites are now back up.

Original Post: 4/18/2018 12:02:16 PM:
Access to several departmental websites are slow or may not be responding. Infrastructure is investigating. This is being caused by increased traffic from a reddit link. To get an update on the statuses of our services, please check

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