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Date posted: 1/15/2021 8:08:13 AM
Posted by: Paul Taraszka
**Completed: Engineering GitLab Scheduled Maintenance**

Who: Engineering GitLab users

Timeframe: 12:00 a.m. - 12:00 p.m. Friday, January 15, 2021

Status:

Engineering GitLab (gitlab.engr.illinois.edu) will be unavailable while we perform upgrades to the system hosting the service.

Affected users have been notified starting Tuesday morning via banner messages broadcast to both the GitLab website as well as the git comand line. Please check back for updates on completion of this maintenance.

Update: Maintenance has been completed and GitLab services have been restored as of approximately 8:00 a.m. Please send any issues or questions to engrit-help@illinois.edu.
Date posted: 1/14/2021 3:44:09 PM
Posted by: Paul Taraszka
Engineering GitLab Scheduled Maintenance

Who: Engineering GitLab users

Timeframe: 12:00 a.m. - 12:00 p.m. Friday, January 15, 2021

Status:

Engineering GitLab (gitlab.engr.illinois.edu) will be unavailable while we perform upgrades to the system hosting the service.

Affected users have been notified starting Tuesday morning via banner messages broadcast to both the GitLab website as well as the git comand line. Please check back for updates on completion of this maintenance.
Date posted: 11/14/2020 10:05:23 AM
Posted by: Bobbi Hardy

**Resolved: Virtual Machine Outage - PPSB Data Center**

Who: Impact seems limited to administrative and research filers

Timeframe: Start 5:00pm, Friday, November 13, 2020 - until 9:30 pm 11/13/2020

Status:

Power issues in the PPBS Data Center during a planned maintenance caused shut down of virtual machines (VMs).  The bulk of the affected systems are research and admin filers.  The portal and the majority of external facing web services should not be affected. 

Our Infrastructure team worked to restore the VMs and ensure that they get restarted successfully to return to normal functionality.

This did impact our standard EngrIT Status Announcement page which prevented our ability to post about this outage.

Date posted: 10/22/2020 5:04:47 PM
Posted by: Bobbi Hardy

*Updated: New Support Ticket Creations via Email Delayed - Fixed*

Audience: Engineering IT Customers - Emails to Support

Timeframe: Started 2:05 pm, Thursday, October 22, 2020 - until 4:40 pm 10/22/2020

Status: Incident Resolved. No further updates are scheduled.

Details:
As of 2:30 pm, new emails to Engineering IT have not been creating tickets in our support system. This currently impacts approximately a dozen emails. Our staff is working to identify and address the problem, hoping to fix the problem yet today. Those requests are queued and will be processed once the problem is resolved. Engineering IT Staff will work to address requests as quickly as possible.

Update: 
A fix has been implemented, further investigation will take place to ensure long-term resolution to the ticket creation problem.
15 emails were impacted during the outage time frame, but have been processed and directed to the appropriate support teams. Responses to and from previous support tickets were not impacted. 

Date posted: 8/24/2020 10:59:47 AM
Posted by: Bobbi Hardy

**Update: Zoom Outage - Resolved**

Timeframe: 8:15 a.m. - 10 a.m Monday, August 24th, 2020

Zoom reports they're rolling out a fix and we've seen improvements with Zoom at Illinois.

Zoom has reported an international outage that affects signing in from our webpages. Zoom links in email and on Compass2G fail.

Alternative Solution: Use the Mobile or Desktop App, sign in using SSO option, and use the Join meeting option. Type in the meeting ID and password to join the meeting.

If the link to the Desktop App fails, you'll need to do a refresh (or hit F5).

You can get updated status from Illinois as the situations develops.

Date posted: 6/18/2020 8:08:19 AM
Posted by: Bradley Mahaffey

*Resolved* Multiple virtual machines currently unavailable.

Update: Affected VMs should be returning to normal as of 8:00am. A scheduled maintenance will be performed to resolve the cause of the storage issue.

Engineering IT staff are working on resolving a storage system issue that has caused several virtual hosts to become unavailable. Time to resolution is currently unknown.

Date posted: 4/28/2020 3:49:09 PM
Posted by: Bobbi Hardy

**Resolved** Echo360 Outage - National Impact

Who: Instructors and Students with courses that use Echo360 are impacted

When: Tuesday, April 28, 2020 at 2 pm to 3:45 pm

Echo360 Status may be viewed and monitored by visiting https://status.echo360.com/

We are aware of an outage with Echo360 that currently impacts the United States. Echo360 is used by many instructors to record and distribute class lectures.

Please view the Echo360 Status page for updates and specific impacts.

At the time of this notice, Access, Playback, Engagement, Administration, and Reporting services within Echo360 are disrupted

Date posted: 4/4/2020 10:35:58 AM
Posted by: Bobbi Hardy

**UPDATE: Engineering IT Help Ticketing Service - Resolved**

Timeframe: 3 p.m. Friday, April 3, 2020 - 10 a.m. Saturday, April 4, 2020

We have heard from our vendor that our ticketing system has been restored and should be stable.

Due to issues with our Help Desk Ticketing service provider, communication through engrit-help@illinois.edu and other support tickets was unavailable. 

Date posted: 4/4/2020 10:31:07 AM
Posted by: Bobbi Hardy

**UPDATE: FastX - Outage - Resolved**

Timeframe: 9:00 p.m. Friday, April 3, 2020 - 4:00 a.m. Saturday, April 4, 2020

FastX licenses have been restored and the service should function as expected. Please send any issues or questions to engrit-help@illinois.edu

FastX was unavailable due to a licensing issue. Staff worked with Webstore to restore the service.

Date posted: 1/24/2020 4:30:34 PM
Posted by: Bobbi Hardy

*NOTICE: Student Home Directories - Storage Limitations, Quota Reached*

Who: Students using Engineering Home Directories

Start of reports: January 23, 2020

We moved all EWS Student Home Directories to new hardware over the semester break. While that migration was successful, we are investigating recent reports of unexpected storage quotas issues for some students. If impacted, students will see some applications are unable to open and files can not be saved or deleted. We suggest impacted students use other campus-provided storage options, like Box.illinois.edu or OneDrive in Office 365, while we work to resolve the problem. 

We hope to have more information about this issue by the end of the day on Monday, January 28th.

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