Announcements

Date posted: 4/30/2024 4:10:45 PM
Posted by: Bobbi Hardy
Delays Receiving Emails to ENGRIT-HELP

When: Monday, April 29, 2023 at 12:51pm til 3:45pm on Tuesday, April 30, 2024

What: Emails addressed to engrit-help@illinois.edu were delayed in making it to our ticketing system. We have addressed the reason for the delay and will be working to answer the tickets as they come in.

Thank you for your patience as we work to catch up on the delayed messages. If you have an urgent issue, we encourage you to call our service desks at 217-333-1313.
Date posted: 2/9/2024 3:36:00 PM
Posted by: Bobbi Hardy
Resolved: Campus Authentication Issues Impact to Portal Applications

Who: Portal Users - Grainger College Faculty, Staff, and Grad Students

When: 2:39 p.m. to 3:00 p.m. on February 9, 2024

What: Technology Services posted about issues with their log-in service, Shibboleth Single Sign-On, that also impacted the ability to log-in and use any Grainger College of Engineering Portal applications.

Action: If you continue to experience issues, please email engrit-help@illinois.edu.
Date posted: 2/6/2024 6:04:30 PM
Posted by: Melissa Whitt
NOTICE: CS VM FARM CONSOLE ACCESS AND AUTHENTICATION OUTAGE

WHEN: Thursday, February 8th, 2024, starting at 1:30PM

WHAT: Authentication to vc.cs.illinois.edu and console access from this site to virtual machines hosted on the VM Farm.

ESTIMATED TIME OF RESOLUTION: 3:00pm on Thursday, February 8th, 2024.

DETAILS: There will be an outage on February 8th that will affect console access and authentication on the CS VM Farm. This outage is happening so that necessary updates can be made to the CS VM Farm certificates.
This outage will only affect console access to your VM and logging into vc.cs.illinois.edu, running VMs and SSH access to your VMs will not be affected.
We apologize for the inconvenience this will cause and the short notice.
Date posted: 12/3/2023 4:57:03 PM
Posted by: Bobbi Hardy
ALERT: Engineering IT GITLAB OUTAGE

When: Sunday, December 3, 2023

What: Engineering IT GitLab Outage

Audience: Engineering IT GitLab Users

Details:
We have received reports of GITLAB access issues this afternoon. Engineering IT Staff are actively working to identify the problem and a resolution. We will post an updated Status Post once we have more information.
Date posted: 10/19/2023 12:15:27 PM
Posted by: Bobbi Hardy
Resolved: Engineering Administration Home and Dept. Shared Folders May Be Unavailable To Save To

Audience: Engineering Administration Staff and Faculty

When: 2:00 p.m. 10/16/ 2023 - 10 a.m. 10/19/2023

We experienced service disruptions in file server that hosts Grainger College of Engineering Administration home and department shared folders. Our team worked diligently to free up space to reach a resolution as soon as possible.

If you experience an error message when trying to save or update a file, please report the problem to engrit-help@illinois.edu.
Date posted: 10/17/2023 11:21:16 AM
Posted by: Bobbi Hardy
Update: Engineering Administration Home and Dept. Shared Folders May Be Unavailable To Save To

Audience: Engineering Administration Staff and Faculty

When: 2:00 p.m. on October 16, 2023 - current

We are currently experiencing service disruptions in file server that hosts Grainger College of Engineering Administration home and department shared folders. At this time, our team is diligently working to free up space to reach a resolution as soon as possible.

If you experience an error message when trying to save or update a file, we encourage you to temporarily save to your OneDrive folder or to your local downloads folder.

If you need assistance, please send an email to engrit-help@illinois.edu and we will be with you as soon as possible.
Date posted: 10/16/2023 5:03:31 PM
Posted by: Bobbi Hardy
Engineering Administration Home and Dept. Shared Folders Unavailable

Audience: Engineering Administration Staff and Faculty

When: 4:40 p.m. on October 16, 2023

We are currently experiencing service disruptions in file server that hosts Grainger College of Engineering Administration home and department shared folders. At this time, our team is diligently working on a resolution as soon as possible.

If you are in need of assistance, please send an email to engrit-help@illinois.edu and we will be with you as soon as possible.
Date posted: 4/21/2023 1:16:07 PM
Posted by: Bobbi Hardy
Notice: Network Issues in Some Units

When: 8 am CST, 04/21/2023

What: During an IP space clean-up process on April 20th, some IP addresses were inadvertently removed from our network resulting in computers that can not connect to the Illinois wired network.

Audience: Known units impacted are CSL, Engineering Hall, DCL and Hydro lab. Many units and buildings were impacted, but we do not have a complete list.

Action: If you find your computer is not connecting to the network, please email engrit-help@illinois.edu or call at 217-333-1313 with your building name, room number, and jack number, if available, and we will get you back on the network as quickly as possible.

Date posted: 4/4/2023 11:06:18 AM
Posted by: Bobbi Hardy
Grad Apps Time Outs and Portal Delays

What: Grad Apps in the Engineering Portal is processing a large number of applications and causing some time-outs and delays across the portal.

Timeframe: April 4, 2023, 10am CST until estimated 1pm CST.

Details: We are currently processing a large number of applications in GradApps and it is causing some time outs and delays across the portal. We expect the process to finish before 1PM. If you continue to experience issues after 1PM, please reach out. We apologize for the inconvenience and thank you for your patience. 
Date posted: 3/31/2023 5:28:09 PM
Posted by: Bobbi Hardy
Resolved: Some CS Virtual Machines (CSVM) are Down

What: Some machines in the CSVM Farm were unavailable

When: Morning of March 31, 2023 - until 11:15 am 3/31/2023

Details: The CSVM Farm was experiencing some issues this morning. Virtual machines that are powered off were inaccessible due to a licensing issue. Virtual machines were once again accessible after 11:15 am CST. We are sorry for the inconvenience.

Please send any questions about this issue to ews@illinois.edu. Thank you for your patience as we resolved this issue.

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